Zentativ
AI handles the routine. Your team handles what matters.
Zentativ is a customer support platform built by Digitalwebtonics. AI answers routine questions on web chat and phone calls from your own knowledge base, and hands complex or sensitive conversations to a person with the full history and an AI summary already loaded.
One support desk.
AI and people together.
Hybrid AI and Human
AI resolves routine queries instantly. When a conversation needs judgement or empathy, a person takes over without the customer repeating themselves.
Full context on handoffSmart Routing
Every ticket is scored for complexity and sentiment, then routed by category and business hours using rules you set.
Your rulesAnswers From Your Own Docs
Upload PDFs, docs, and FAQs. The AI answers from your content and cites the source it used.
Source citationsAI Voice Calls
AI answers inbound calls, makes outbound follow-ups, and transfers to a person when needed. Every call is transcribed into the ticket.
Inbound and outboundBranded Chat Widget
A chat widget in your colours, with your avatar and AI personality, added to any website with two lines of code.
File attachments and ticket trackingWebhooks and Integrations
Send ticket events to Slack, HubSpot, Salesforce, GitHub, and any tool that accepts a webhook.
Automations on every ticketFrom message to
resolution in seconds.
A Customer Reaches Out
By web chat or phone. Zentativ captures the conversation in real time and opens a tracked ticket.
AI Resolves or Routes
The AI scores complexity, reads sentiment, and either answers from your knowledge base or escalates by your routing rules.
A Person Takes Over
The agent claims the ticket with the chat history, an AI summary, and customer details already loaded.
Pay for what
you use.
Credit-based: an AI reply costs 1 credit, a human agent message 3, and a voice minute 10. Top up any time. Every plan starts with a 14-day free trial, no card required.
Starter: $49 a month
5,000 credits. Web chat widget, smart routing, AI and human handoff, 1 agent seat, and 10 knowledge base documents.
Growth: $99 a month
15,000 credits. Adds voice calls, a custom AI personality, 5 agent seats, and 50 documents.
Business: $199 a month
40,000 credits. Unlimited agent seats and documents, custom reports, and an SLA.
Agency: $299 a month
50,000 credits. Multi-account management for teams running support for several clients.
One platform.
Every brand separate.
Zentativ is multi-tenant. Each company's data is isolated, with its own white-label chat widget, AI personality, and analytics, so agencies can run support for many brands from one login.