Refund Policy
What’s refundable, the time limits, and how to ask. If something we sold you doesn’t do what we said it would, we’ll put it right.
At a glance
| What you bought | Time limit | What you get |
|---|---|---|
| Plugins, extensions, and other one-time digital products | 14 days from purchase | Full refund if it doesn’t work as described and we can’t fix it |
| Automatic license renewals | 14 days from the renewal charge | Full refund if you didn’t mean to renew |
| Accidental duplicate purchases | Any time | Full refund of the duplicate |
| Subscriptions (Lead Recovery, RevBoostNow) | Cancel any time | No further charges; the current paid period isn’t refunded |
| Lead Recovery 14-day pilot | During the pilot | Free. Nothing to pay unless you choose to continue |
| Custom projects | Depends on project stage | Deposit or payment for work not yet done |
Plugins, extensions, and digital products
If a plugin, extension, or other digital product you bought from us doesn’t work as described on its product page, tell us within 14 days of purchase. We’ll try to fix it first. If we can’t, you get a full refund.
To qualify:
- Ask within 14 days of the purchase date.
- Tell us what isn’t working and help us reproduce it, for example with screenshots, error messages, and your platform and PHP versions.
- The problem must be with our product, not with a theme, plugin, or hosting setup that the product page doesn’t list as supported.
We don’t refund a change of mind once the product has been downloaded or its license activated, or features the product page never claimed. Accidental duplicate purchases are always refunded in full.
If your license renews automatically and you didn’t mean it to, ask within 14 days of the renewal charge. We’ll refund it in full and switch off automatic renewal.
When we refund a product, its license key is deactivated and the product should be removed from your sites.
Subscriptions
Lead Recovery, RevBoostNow, and our other subscriptions are billed in advance for each period, usually monthly.
- Cancel any time by emailing us. You won’t be charged again, and your service runs until the end of the period you’ve paid for.
- We don’t refund part-used periods, unless we failed to deliver the service during that period or the law requires a refund.
Lead Recovery pilot guarantee
The Lead Recovery pilot is free for 14 days, and you won’t be charged unless you choose to continue once it ends. If the system doesn’t capture at least 5 missed leads during the pilot, you pay nothing for it. If you continue, monthly billing starts then and section 03 applies.
Custom projects
Refunds on custom work depend on how far the project has progressed:
- Before work begins: your deposit is refunded in full.
- After work begins: we refund anything you’ve paid for work not yet done, minus third-party costs we’ve already paid on your behalf, such as domains, software licenses, or app store fees.
- Approved milestones and delivered work aren’t refundable, and you keep everything delivered for them.
If your signed proposal sets different refund terms, the proposal applies.
Purchases on our product websites
Purchases made on revboostnow.com, tonicstools.com, or voxitron.com, including TonicsTools wallet top-ups, follow the refund terms published on those sites. If you can’t find an answer there, email us and we’ll help.
How to ask for a refund
Email info@digitalwebtonics.com with:
- The email address you used to pay.
- Your order number or payment reference.
- What went wrong, with any error messages or screenshots.
We reply to refund requests within 2 business days.
How refunds are paid
- Approved refunds go back to your original payment method, in the currency you paid in.
- We issue them within 5 business days of approval. Your bank or card issuer may take another 5 to 10 business days to show the money in your account.
- We can’t refund fees or exchange-rate differences charged by your bank or card issuer.
Chargebacks
Please contact us before disputing a charge with your bank. We can usually sort things out within a few days, which is much faster than a dispute. Licenses and subscriptions tied to a disputed payment may be paused until the dispute is closed.
Your legal rights
This policy adds to any rights you have under consumer law where you live; it doesn’t replace them. Customers in Australia, for example, keep their rights to a repair, replacement, or refund under the Australian Consumer Law.
Questions about this policy: info@digitalwebtonics.com or +234 811 886 7019.